Terms and Conditions
1. Our Contract with You
1.1 These Terms and Conditions govern the sale of Services by Us and will form the basis of the Contract between Us and you. Before paying a deposit, please ensure that you have read and understood these Terms. Please contact us if you have any questions.
1.2 A legally binding Contract between Us and you will be created upon Our acceptance of your deposit payment, indicated by your email Confirmation. Order Confirmations will be provided via Email and Text Message.
2. Booking Your Appointment
2.1 You can book an appointment via telephone, our website REBECCABATTYPMU.COM, or by contacting us via messenger on 07493 047547.
2.2 Your scheduled appointment is only reserved for 10 minutes. After this period, if you have not paid your Deposit Fee to secure your appointment, your reservation will be automatically cancelled without notice.
2.3 Once we have received your Deposit Fee, your scheduled appointment is confirmed. However, we reserve the right to amend or cancel your appointment at any time.
3. On Your Treatment Day
3.1 Please arrive on time prior to your booked treatment time. We reserve the right to refuse treatment to customers who are more than 10 minutes late. Your deposit will be forfeited, and the Contract will be Terminated. We may be able to book another date for you, but this will require a new Deposit Fee.
3.2 Ensure that you have followed the Pre-treatment Advice that you would have received. Including the following:
Do not wax, tint, or pluck your brows before treatment
Please avoid intense sun exposure and tanning one week prior to the procedure
Discontinue use of topical retinols, glycolic acid, and other chemical peel treatments at least 14 days before treatment
Do not take Aspirin, Ibuprofen, Niacin, or Vitamin E 48 hours before the procedure
Do not consume coffee, alcohol, or energising drinks/medication on the day of treatment and 48 hours before
Do not partake in any exercise that makes you sweat on the day of treatment
3.3 Appointments typically last around 3 hours, depending on your treatment. Babies and children cannot be present during the appointment. Please make necessary arrangements in advance.
3.4 We occasionally run behind schedule due to the nature of the treatments, so please take this into consideration when planning your day.
4. Subsequent Appointments
4.1 If you have booked in for a new Permanent Makeup treatment, you will need to book a 6–8 week top-up appointment via the online booking system.
4.2 Complimentary touch-up treatments, if needed, come at no additional cost to the original price. There is no obligation on us to offer a touch-up treatment. Rebecca will decide whether you need one. The initial treatment may be sufficient, but if you do need a touch-up appointment, you are only eligible for one free treatment for any one new treatment paid for in full, when booked in the correct time frame.
4.3 The purpose of a complimentary retouch treatment is to retouch healed areas lacking sufficient pigment, add a colour boost to faded areas, or fill in gaps after the initial treatment.
4.4 The timescale to receive a complimentary retouch is no later than 6–8 weeks after the date of the initial treatment. If, for any reason, you miss this appointment, a colour boost charge of £100 (up to 12 weeks) will apply.
4.5 Retouches after this point will be subject to our 12-month yearly colour boost prices.
5. Colour Boost Appointments
5.1 Permanent Makeup can last up to 1–3 years before starting to fade. Many factors contribute to fading (including aftercare, skin type, lifestyle, medication, and health). For this reason, top-ups are advised between 12–24 months to maintain colour vibrancy.
5.2 The degree of fading depends on factors such as sun exposure, skin type, and skin conditions. Some clients may need more frequent touch-ups than others.
5.3 The yearly colour boost treatments are singular sessions and do not include any free touch-ups.
5.4 Permanent makeup treatments may require more than two sessions. Additional sessions are not included in the original price and will be charged at the current rate listed on our booking system.
6. Services We Provide
6.1 The Services we provide are listed on our website: www.RebeccaBattyPMU.com
6.2 We reserve the right to vary the Services at any time or add additional Services not listed on the website.
7. Agreed Customer Obligations
7.1 Complete all pre-treatment consent forms accurately. Please contact us if you have any questions.
7.2 Make all requested payments on time to avoid Termination of the Contract.
7.3 Follow the pre-treatment advice.
7.4 Arrive on time for appointments.
7.5 Follow the aftercare advice.
7.6 By paying a Deposit Fee, you agree not to post any negative, defamatory, or slanderous comments or photographs on any social media platform including Facebook, Instagram, or TikTok regarding Rebecca Batty and Training, staff members, or students. If any client fails to adhere to this, they will be liable for any legal costs incurred in court proceedings brought against them.
8. Our Obligations to You
8.1 Perform the treatments to our best ability.
8.2 Keep your personal information private and securely stored for 7 years.
8.3 Use our best endeavours to provide you with an excellent experience, good customer service, and ongoing support where needed.
9. Charges, Payment, and Refunds
9.1 The price of our treatments is quoted at the time of booking.
10. Booking Fees
10.1 No appointments can be confirmed without a paid deposit.
10.2 Deposit Fees are charged at £100 per booking and are deducted from the treatment price.
10.3 Deposit Fees are non-refundable.
10.4 Treatment Fees must be paid in full at the first appointment. Nothing is payable at the 6–8 week top-up appointment.
11. Offers, Discounts, and Vouchers
11.1 Offers and discounts are valid for 7 days from the date of the quote.
11.2 Vouchers and e-vouchers are non-refundable. The physical voucher or email must be presented at the time of use. Vouchers are valid for 12 months from the date of purchase.
Gift vouchers cannot be used as booking deposits.
Gift vouchers cannot be exchanged for cash.
If the total value is not used, no change or credit note will be given.
We do not accept liability for lost or damaged vouchers; they are void and unredeemable.
11.3 If you have claimed a voucher from any of our ads, it must be claimed and booked through the company. Vouchers cannot be applied to existing bookings or ones made directly with Rebecca.
12. Intellectual Property Rights
12.1 Pictures may be taken during your treatment for insurance and reference purposes and may be used by Rebecca Batty for marketing on social media and our website.
12.2 All intellectual property rights in or arising from the Services will be owned by us.
13. How We May Use Your Personal Information
13.1 We will use your personal information to:
Provide the Services
Process your payment
Inform you about similar services (you may opt out at any time)
13.2 We will process your personal information in accordance with our Privacy Policy, which forms part of this Contract.
14. Our Responsibility for Loss or Damage Suffered by You
14.1 We are responsible for foreseeable loss or damage caused by our failure to comply with these terms or to use reasonable care and skill.
14.2 We do not exclude or limit liability where it would be unlawful to do so.
14.3 We are not liable for business losses. Our services are for domestic and private use only.
14.4 All treatment terms are outlined in your consent forms, which must be read, signed, and agreed to before your treatment.
14.5 We are not liable for any infections resulting from poor aftercare.
15. Cancellation, Termination of Appointments, and Rescheduling
15.1 If you cancel your appointment, your Deposit Fee is non-refundable and will be forfeited.
15.2 You may reschedule your appointment once via the online booking system at least 14 days in advance. After this period, a new deposit will be required.
15.3 Complimentary retouch appointments (scheduled 6–8 weeks after the initial appointment) cannot be rescheduled. If you miss this, it will be cancelled and a new retouch appointment will be charged as per Clause 4.4.
15.4 We reserve the right to refuse treatment to clients who arrive more than 10 minutes late. The deposit will be forfeited and the contract terminated.
15.5 We reserve the right to refuse treatment to clients who are under the influence of drugs, alcohol, or medication that impairs decision-making.
15.6 We also reserve the right to refuse treatment to clients with unrealistic expectations, those who pressure artists to operate outside professional standards, or clients who behave aggressively. In such cases, deposits are non-refundable.
16. Events Outside Our Control
16.1 We will not be liable for delays or failures due to events beyond our reasonable control, including any changes related to COVID-19.
16.2 If such an event occurs:
We will notify you as soon as reasonably possible
Our obligations will be suspended and extended for the duration of the event
A new date for performance of the Services will be arranged
17. General
17.1 Assignment and Transfer
We may assign or transfer our rights under this Contract but will notify you.
You may not assign your rights without our written consent.
17.2 Variation
Any changes must be in writing and signed by both parties.
17.3 Waiver
Failure to enforce any term does not waive our right to enforce it later.
17.4 Severance
If any part of the Terms is deemed unlawful, the rest remain valid.
17.5 Third-Party Rights
This contract is between you and us. No third party may enforce it.
17.6 Governing Law and Jurisdiction
This Contract is governed by English law and subject to the exclusive jurisdiction of the English courts.